Key Areas for

Process Implementation:

1. Procurement & Vendor Management

• Set criteria for selecting reliable suppliers for gold, diamonds, and gemstones.

• Implement purchase order systems and track inventory intake.

• Maintain quality checks for material authenticity and purity.

2. Inventory Management

• Use inventory software to track real-time stock levels.

• Classify inventory by type, weight, design, and pricing.

• Set reordering levels and monitor slow-moving items.

3. Design & Manufacturing Workflow

• Define standard operating procedures (SOPs) for design approval, CAD modeling, and production.

• Monitor the production cycle: raw material issuance, job assignment, quality control, and delivery timeline.

• Maintain traceability and cost control throughout the process.

4. Sales & Customer Service

• Train sales staff on product knowledge, selling techniques, and customer handling.

• Implement a CRM system to track leads, purchases, and after-sales service.

• Establish return, exchange, and repair processes.

5. Billing & Taxation

• Automate billing through compliant POS systems.

• Ensure correct application of taxes (e.g., GST, VAT).

• Integrate billing with inventory and accounts.

6. Marketing & Promotion

• Plan and schedule seasonal campaigns, offers, and loyalty programs.

• Implement digital marketing processes (social media, email, e-commerce).

• Measure campaign effectiveness and ROI.

7. Compliance & Documentation

• Keep records of hallmarking, KYC, tax returns, and purchase/sales invoices.

• Automate alerts for license renewals and legal updates.

• Train staff on regulatory and ethical practices.

8. Finance & Accounting

• Set up standard procedures for daily cash flow, credit control, and vendor payments.

• Conduct regular audits and reconcile bank/inventory reports.

• Prepare monthly and annual financial statements.

9. Human Resource Management

• Define clear roles and responsibilities.

• Set performance metrics and training programs.

• Implement attendance, payroll, and incentive systems.

10. Customer Feedback & Continuous Improvement

• Collect customer feedback through surveys and reviews.

• Analyze service gaps and implement corrective actions.

• Continuously refine processes to enhance customer satisfaction and business efficiency.